Refund policy

Refund & Exchange Policy

Every Prime Imprints order is custom-made to your specifications, so we do not accept returns or offer refunds on finished items. We stand behind our work, and if we made a mistake, we will make it right.

What we will exchange or reprint

• Misprints
• Damaged items
• Incorrect sizes or colors caused by a production error on our part

What is not eligible

Customer-submitted designs (including artwork quality, spelling and layout as approved) and incorrect size selections made at the time of ordering are not eligible for returns or exchanges.

How to request a fix

Please call us at (720) 660-4454 within 7 days of pickup or delivery. Have your order number ready and, if possible, photos of the issue. Once we confirm the problem, we will reprint or exchange your item at no additional cost.